Client Care
Common Questions
Materials, shipping, returns and care. If your question is not here, the contact form is one click away.
Yes. Jade is certified nephrite or jadeite, crystals are natural and undyed, bronzes are poured in small batches. Every piece ships with a card naming its stone, metal and origin. If a material ever falls short of its card, we refund in full.
Before a piece leaves us it is physically cleaned, checked against its card, and set aside overnight away from the rest of the stock. Part quality control, part tradition. It is why we ask for up to 48 hours before shipping.
Yes. Every order includes a one-page placement card in plain English: where the piece goes, which direction it faces, and how to find that direction with your phone. If your room is unusual, email us a photo and we will tell you where to put it. That advice is free, always.
Orders ship within 48 hours. US delivery takes 3–5 business days, Europe 5–9, everywhere else 7–14. Every parcel is tracked and insured. Shipping is free over $150.
Thirty days, no questions asked. If the piece does not sit right, send it back in its original condition for a full refund or an exchange. The only exception: Dusk Archive pieces are numbered or one-of-one, so those are exchange-only.
A few each season. It starts with a short consultation about your space and budget, then a proposal from the workshop. Use the contact form and pick “Bespoke commission” as the topic.
No. Plenty of our customers buy purely for the materials and the design. The tradition is there if you want it; the craftsmanship is there either way.
Jade likes being worn and dislikes hard knocks. Crystals want an occasional rinse in lukewarm water and a break from harsh sun. Bronze develops a patina over time — leave it, or polish it gently if you prefer the shine. Full care notes come with every piece.
Something else on your mind? Contact Us